Havenwood Academy Podcast
Hosted by Josh Gardner - CFO of Havenwood Academy - this show takes you behind the scenes of Havenwood Academy, a world-class residential treatment center in Cedar City, Utah.
Each episode shares real stories from our dedicated care providers - the people on the front lines helping young women heal from complex trauma, rebuild trust, and reclaim hope. You’ll hear the challenges, breakthroughs, and deeply human moments that make this work life-changing.
If you care about mental health, trauma-informed care, and the power of community, this is your inside look at how resilience is built and lives are transformed.
Havenwood Academy Podcast
Nathan Hofeling - Director of Admissions & Business Development, Havenwood Academy
In this episode, Josh Gardner sits down with Nathan Hofeling, Director of Admissions and Business Development at Havenwood Academy, to explore how the admissions process and treatment experience have evolved for families seeking help. Nathan shares powerful insights on trauma-informed care, creating safety for families, and the innovations that make Havenwood’s approach truly unique - from personalized admissions days to neurofeedback therapy that literally rewires the brain.
Listeners will learn about the academy’s 100% pre-admission interview rate, 5% transport rate, and 85% completion rate - and what these numbers say about success and healing.
00:00 — Introduction
Josh welcomes Nathan to the podcast.
00:05 — Background and Role
Josh introduces Nathan as the Director of Admissions and Business Development at Havenwood Academy.
00:21 — What’s changed most in how families look for help?
Nathan discusses how families now seek trauma healing and safety, not just a place for a break.
00:54 — How has Havenwood transformed the admissions experience?
Nathan explains personalized admissions days — favorite colors, snacks, and creating a warm welcome.
02:22 — How does Havenwood “rewire the traumatized brain”?
Nathan describes using neurofeedback, Dr. Bruce Perry’s six Rs, and rhythmic outdoor therapy to heal trauma.
04:10 — What are families going through when they call for help?
Nathan shares stories of parents in crisis, from safety planning to supporting long-term healing.
06:07 — What misconceptions do families have about treatment?
Nathan clarifies fears about “sending kids away” and emphasizes teamwork and the healing process.
07:37 — How do you stay grounded doing such emotional work?
Nathan focuses on success stories, family time, and strong team support.
08:58 — What’s the role of the pre-program interview?
Nathan discusses the 100% interview rate and how it reduces trauma during placement.
11:18 — Why is Havenwood’s transport rate so low?
Nathan explains the 5% rate and the importance of parental involvement in the process.
13:41 — What does an 85% program completion rate mean?
Nathan breaks down how Havenwood achieves high success despite high clinical complexity.
16:01 — How do you reassure hesitant parents?
Nathan encourages open discussion, acknowledges the difficulty, and highlights Havenwood’s deep care and commitment.
18:16 — Conclusion
Josh thanks Nathan for joining.
