SPEAKER_00 0:00

Give me your name, role, and what inspired you to join Havenwood. Yeah, of course. So my name is Priya, and my role here at Havenwood is the admissions specialist. And what really inspired me to join Havenwood, it just felt very much aligned with kind of my history and then like my dedication to the mental health field. So I'm completing my psychology degree right now, and it just felt kind of perfect in a lot of different ways. So okay, cool. If you could describe Havenwood in one word, what would it be and why? I would say if I had to describe Havenwood in one word, I think I would use the word innovative. I think that we really try to constantly improve ourselves and really be the pioneers of this industry. So you can see that in many different ways, like through our continuous improvement Slack channel, for example. We're just constantly dedicated to do things better and more efficiently. So okay. What called you to trauma treatment and what actually keeps you here? So it's kind of interesting because I do have a history of trauma and it kind of was like a full circle moment for me starting this role at Havenwood. So that's been really special. And I guess what keeps me here is just we have an amazing culture here. We have an incredible mission and I love the people that I work with. So the work that we get to do is is very unique and special.

SPEAKER_01 1:36

That's really sweet. What does a Havenwood day look like to you?

SPEAKER_00 1:40

So a Havenwood day for me usually starts with some meetings. So I often am part of CFT meetings. I am looking, combing through my email, looking for referrals and things like that, talking back and forth with referral sources, setting up interviews, doing intakes on some days. So there's a lot of variety to it. So it's definitely never boring. How does your role impact a student's healing or a sense of safety? So my role, I do have somewhat of a limited interaction with the girls, but it is very special because I get to be part of their intake day. So I'm one of the first people that they see when they get here. And we get to spoil them a little bit, which is fun. And then I get to continue building those relationships, which is awesome. So as far as like treatment and stuff, I don't do too much in that area, but just getting to see them every day and learning more about them is really cool. What does world-class trauma treatment look like from your role? I would say that world-class trauma treatment from my role really looks like anticipating needs and very much like understanding people on a deeper level. I think anticipating needs for not only the guest, but also their parents and their guardians that are involved in their healing, I think is really important. And something that we recently started to kind of go along with that is we've started giving parents their own goodie bag. So it's kind of like their own self-care kit, which I think is really cool. They do a lot to get the kids here. They do a lot of paperwork, they do a lot of transportation, things like that. They're taking time off of work, time away from their the rest of their family to be involved. So we definitely want to make them feel supported as well.

SPEAKER_01 3:27

That's really sweet. How does your team bring Bruce Perry's six R's or trauma-informed care to life?

SPEAKER_00 3:35

That's a good question. I would say that one of Bruce Perry's words is repetitive. So I think that can show up in consistency. So being consistent in our communication, being consistent in the way that we show up for the girls. So um, like I said, my role is pretty limited as far as interaction goes, but just giving them a hug or asking them how their day is, I think can be really healing for them, especially with the population that we're dealing with that do have a lot of attachment and relationship uh vulnerabilities.

SPEAKER_01 4:08

So okay. Could you share a moment that really made you think this is why Haven Wood is different?

SPEAKER_00 4:16

Yeah. So I guess the biggest thing that stands out to me with what sets Havenwood apart from other programs is as far as my involvement goes, is the intake process. So we have heard from a lot of our referral partners as well as some of the parents and the kids. This is nothing like the other programs that we've been to. And we consistently get positive feedback about the intake process. And that goes back to anticipating needs and making them feel heard and not just dropping them off and going. We're trying to make the intake day as special as we can and just really starting off on the right foot.

SPEAKER_01 4:53

Okay. What's one innovation, ritual, or culture piece that you love?

SPEAKER_00 4:58

There is so much that I love about Havenwood. I love going back to innovation, going back to, I guess that ties in systems, right? Like systems are super important just from a business perspective. But when you combine systems with that really like intentional healing process, I think that magical things can happen. And I think Haven Wood is an example of that. So, you know, our dedication to being better, our dedication to improving our systems, I think that is one of the things that keeps me here. And one of the things that I absolutely love about Havenwood.

SPEAKER_01 5:35

Okay, what's something intentional that outsiders might never get to see? Hmm that's a good question.

SPEAKER_00 5:42

I think that one of the things that a lot of outsiders don't get to see is how hard the team is constantly working to support our guests, to support the parents, to provide a better experience and to help them along their healing journey. I think that there are so many hours behind the scenes that people don't necessarily see of like the hard work and heart that goes into everything that we do.

SPEAKER_01 6:08

Okay. What's one skill or mindset that's helped you grow?

SPEAKER_00 6:13

I think embracing the core value of grit has been really challenging, but it's also been a big part of my growth. I haven't worked in a corporate environment. And so there are days where I'm just like, it would be so much easier to not. But I think that just seeing that as an opportunity for growth to be like, I'm gonna stick with this and I'm gonna embrace whatever is being thrown at me, being asked of me, because I do believe in the mission and I do love the culture here.

SPEAKER_01 6:51

What helps you reset on tough days?

SPEAKER_00 6:54

I love being outside. So one of the reasons why I moved to Utah was because it's beautiful and outdoorsy, and I have a two-year-old daughter, and I love just taking her out for little adventures and exploring Utah. There's so much I still have to explore, but that's just always a great reset for me. I feel like nature is like my church, is what I say.

SPEAKER_01 7:17

That is so cute. So, what should someone know before stepping into this particular line of work?

SPEAKER_00 7:23

I think it's very important to enter this line of work with an open mind and one with curiosity, right? I think curiosity is so important. So reflecting on how you can be better, how you can make better systems, how to best support people like both your clients and your team members, I think is really important. So just having that openness. What has this experience taught you about healing? It's a good question. This experience has taught me that healing is not linear and it looks different for a lot of different people. And it's very much like an up and down and a roller coaster sometimes, and everybody's different and everybody has different needs. So it looks different for everybody.

SPEAKER_01 8:10

Okay. What is your favorite Havenwood tradition or inside joke?

SPEAKER_00 8:15

I don't know. I haven't been at Havenwood for very long, but one of my favorite traditions, I think, is how all out our team goes for Christmas. Like, I think it's really special for the holidays. They really try to make the holidays special for the girls. And just seeing that, I think that really embodies like our commitment to make treatment the best experience possible and to make these guests feel special and loved. It's really sweet.

SPEAKER_01 8:44

So, what is your go-to snack or coping skill on a long shift?

SPEAKER_00 8:49

My go-to coping skill is I like to listen to music. So if I need to really lock in and focus on something, I'll play some like classical music. If I'm feeling like I need to zen out and just like breathe, I'll play a little bit of spa music or something. Music is great. And then just also when I'm driving into work, I love some good like 80s, 90s playlists to just get me in the zone and pumped for the day.

SPEAKER_01 9:18

So, what does world-class trauma treatment mean specifically to you?

SPEAKER_00 9:23

Yeah, I feel like it is anticipating needs. I think that's the biggest thing. So a way that we do that during our intake process is like having their favorite snack there and making them feel like celebrated by wearing their favorite color and things like that. Okay. Do you have any message for staff, students, or families? I work with parents so much, so much more than the kids. And just I have so much gratitude for how much the parents do to get their kids here and to get them the help that they need and how much they sacrifice in that process. And I want to give them a shout out for all the hard work that they put in. And I know it's not easy and sometimes it's discouraging, but I love love our parents. Sweet.

SPEAKER_01 10:06

Okay. Do you have anything exciting on the horizon?

SPEAKER_00 10:11

Anything exciting on the horizon. So we did hit our goal of 50 guests. So we're at 50 guests now, which is pretty exciting. And then I think just continuing to build intentionally from here is kind of where we're at. But it is very, very exciting.

SPEAKER_01 10:28

Okay, now back to the surprising fact. So what's one surprising fact about you?

SPEAKER_00 10:33

I would say something surprising about me that a lot of people don't know is that I was very similar to a lot of these girls. And so I actually had a very similar profile. So just circling back to what brought me to Havenwood, it it truly was like a full circle moment. And yeah, I don't think a lot of people know that or would think that, but here we are. It was a good answer.