Havenwood Academy Podcast
Hosted by Josh Gardner - CFO of Havenwood Academy - this show takes you behind the scenes of Havenwood Academy, a world-class residential treatment center in Cedar City, Utah.
Each episode shares real stories from our dedicated care providers - the people on the front lines helping young women heal from complex trauma, rebuild trust, and reclaim hope. You’ll hear the challenges, breakthroughs, and deeply human moments that make this work life-changing.
If you care about mental health, trauma-informed care, and the power of community, this is your inside look at how resilience is built and lives are transformed.
Havenwood Academy Podcast
Jeff Janes - Therapist - Havenwood Academy
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What does it take to help teens and families heal from complex trauma?
In this episode, Havenwood Academy therapist Jeff Janes shares his perspective on trauma treatment, the importance of staying curious as a clinician, and why meaningful healing requires both flexibility and deep expertise.
With nearly two decades of experience working with teens and families, Jeff discusses what drew him to this work, how therapists create safe spaces for students to process difficult experiences, and why world-class trauma treatment means being willing to go beyond traditional approaches to meet each student's unique needs.
Jeff also reflects on Havenwood's culture of autonomy, collaboration, and relentless commitment to students, explaining why he believes the organization is willing to do whatever it takes to help young people succeed.
Throughout the conversation, he shares insights on professional growth, avoiding rigid thinking, managing the emotional challenges of therapeutic work, and the fundamental principles that support lasting healing.
Topics discussed include:
• What makes Havenwood Academy different from other treatment programs
• The role of therapy in helping students feel safe and understood
• What world-class trauma treatment looks like in practice
• Bringing Bruce Perry's Six R's trauma-informed care to life
• Why therapists must remain open-minded and committed to lifelong learning
• The importance of vulnerability in helping professions
• How Havenwood creates unique opportunities and experiences for students
• Jeff's advice for anyone considering a career in trauma treatment
Whether you're a parent, clinician, educator, or someone interested in trauma-informed care, this conversation offers an honest look at the mindset, skills, and dedication required to support meaningful healing.
Learn more about Havenwood Academy and its mission to provide world-class trauma treatment for teens and families.
Hi, Jeff. Could you please start by introducing yourself with your name, role, and what inspired you to join Havenwood?
Jeff JanesMy name is Jeff James. I'm a therapist here at Havenwood. And well, actually I came to Havenwood because I work in the industry already and I relocated. And so I found a job in the same industry that I've worked in for quite a while.
SpeakerIf you could describe Havenwood in what word, what would it be and why?
Jeff JanesNecessary. There's a need out there in the world for parents and families and kids that kids with extreme needs or a lot of needs, there's not a lot of options and resources for people. And I think Havenwood tries really hard to fit needs for kids that aren't found anywhere else. Kids and families.
SpeakerWhat called you to trauma treatment and what keeps you here?
Jeff JanesI guess it wasn't an initial calling, as I ended up just starting to do it and found out that I was able to have some kind of an impact or influence or provide some kind of value. I keep doing it because it seems to be the best place for me to do that, the best way for me to do that. My days are full of doing a lot of sessions, a lot of individual and family sessions, some meetings, some time of just kind of casually hanging out with either coworkers or the kids. But as a therapist, my days spent a lot in my office doing sessions and doing paperwork.
SpeakerHow does your role impact a student's healing or sense of safety?
Jeff JanesTheoretically, or actually. I think the role of being a therapist in a residential treatment program gives a kid a really specific place to put things, a really specific outlet or opportunity to do things that maybe there's nowhere else to put it. Talk about things that they don't, they have somewhere to deal with things and think about things that maybe there's nowhere else to do it. It's harder to do. That's probably the biggest.
SpeakerWhat does world-class trauma treatment look like in your role?
Jeff JanesI think one of the ways that comes out a lot is not having limits to it. And what makes it world class is being able to do whatever it takes and not just do it, but to do it well. So trauma is different, trauma is subjective, it's not uniform. So to be world class, to be good at it, you gotta be able to do a lot of different things and be able to get outside of the norm sometimes. So I think it means having some variability to your skill set, but also be good at it and not just have a bunch of tricks, but to actually know the tricks in depth and the mechanism behind the tricks is something I think I rely on a lot of an understanding of how an intervention or modality is meant to work, not just how to work it, but knowing it in as great as detail and as nuanced as you can.
SpeakerHow does your team bring Bruce Perry's six R's trauma-informed care to life?
Jeff JanesWe do it in a lot of formal ways, you know, in routine and structure and consistency to create a lot of the rhythmic. And then also with the inherent standards of trying to be a good therapist means you pay a lot of attention for things to be like relevant and meaningful. You don't just do things because they sound good, you do them because they're useful and they're relevant. Well, I think it's almost secondary in trying to be a good therapist. You should be able to do things that are relevant. Right. So I kind of there's just aligning philosophies. Being an effective therapist and clinician, you almost have to have most of the six Rs is just an just a regular thing. They have to become moral. And I think our team works pretty hard at like, I guess, normalizing those things, making them routine and standard, just kind of as a baseline to operate.
SpeakerShare a moment that made you think this is why Havenwood is different.
Jeff JanesIt's the kids. And what lengths and the amount of effort that Havenwood is willing to go into to be successful with a kid that makes it really hard to be successful to figure out what needs to be figured out. I don't have any one specific example, but there's several of where Havenwood's proven to be able to think outside the box or go a little bit uh above and beyond and not take the first immediate excuse or out with the kid who's struggling, but to instead do the opposite and go out of our way to try and to do anything possible or anything even conceivable, whether or not it's even possible.
SpeakerWhat is one innovation ritual or culture piece you love?
Jeff JanesI guess it's a cultural piece of how our team works together and is managed and is supervised. I think we're allowed autonomy and trusted to work independently when we need to. And we're given the discretion and we're trusted with the discretion to do what we need to do when we need to do it, how we need to do it without much or any interference. And I think there's an appropriate amount of structure and alignment with best practices, but Havenwood standards, but with a lot of autonomy. And I think it's a cultural thing.
SpeakerWhat is something intentional outsiders might never see?
Jeff JanesUm why I do this as a job and as a career. It's not obvious and it's not something I'm very I'm like pretty intentional with, but it's not something that I'm very open with.
SpeakerWhat is one skill or mindset that's helped you grow?
Jeff JanesI think the mindset that like there's always more to learn and there's always more, there's always more to it. Or not that there always is, but there always can be more to it. So not being closed-minded or rigid or stuck on things, but to have the the mentality that there's always potential for more to learn, more to understand.
SpeakerWhat helps you reset on tough days?
Jeff JanesYes, time and space. Stepping away from things allows the perspective to change where you don't get such tunnel vision on something. The uh anything that broadens the perspective and gets you away from one difficult thing. So getting away, time away, space, something distracting. Um there's a lot of those things.
SpeakerSo what should someone know before stepping into this work?
Jeff JanesThat you should be vulnerable to the risks of it. It should be hard sometimes. It's supposed to be risky, and you should be vulnerable to being affected by the challenges of the work. You should be. Because it means that you care. And if you're impervious to those things, you probably don't care and you shouldn't work here.
SpeakerWhat has this experience taught you about healing?
Jeff JanesThat healing on from the outside in can look very complicated and nuanced, but there are some fundamental principles that govern healing. There is some consistent, no matter what, kind of concrete elements of healing that all the nuance and specifics aside are always critical.
SpeakerUh, moving on to the fun lightning round, and what is your favorite Havenwood tradition or inside joke?
Jeff JanesIt's more specific than Havenwood. It's kind of a clinical department. There's a lot of inside jokes, there's a lot of like things with each other. I guess one of them would be everyone. One of our other therapists says a lot of is a very unique person and says things in his own way. And I think other people keep track of that and keep a log of things he says that are a very unique.
SpeakerWhat is your go-to snack or coping skill on long shifts?
Jeff JanesUh taking doing laps outside. I'll get out of the office, walk around outside, or go do something with the kids. But usually just go outside, take a lap.
SpeakerWhat movie title would you use to describe your unitslash department?
Jeff JanesOne flew over the over the cuckoo's nest.
SpeakerAnd what's one surprising fact about you?
Jeff JanesWell, for most people, it's that I am a therapist. Most people, that's surprising.
SpeakerUm, what does world-class trauma treatment mean to you?
Jeff JanesSimilar to what we talked about earlier with being a world-class trauma therapist is being really good at as many things as possible to provide the necessary treatment for as much variability of kids and families as possible. And being willing to go to whatever length.
SpeakerDo you have any message for staff, students, or families?
Jeff JanesI guess face it. Don't hide from it, face it. Whatever it is, don't hide from it.
SpeakerAnd last question is there anything exciting on the horizon?
Jeff JanesYeah, I think Havenwood does a really good job of trying to give the kids a lot of interesting and unique experiences. And I think just with the time of the year, a lot of programming tries to give those kids experiences, and we're able to do that in the summer, a little different trickier in the winter. And I get excited for the kids for that stuff that they get to go do things and take part of things that make the local area unique and opportunities for them to do things they probably would never get a chance to do and may never get a chance to do again. So